IDOL 23.2.2

# ServiceNow Connector

## 23.2.0

### New Features

- IDOL documents that the connector creates to represent attachments now include all of the metadata from their parent record, in a document field named `SN_PARENT`. To add only some of the parent metadata, you can set the new configuration parameter `ParentMetadataMatchesRegex`, which allows you to choose metadata fields that match a regular expression.
- The configuration parameters `RecordContentFields` and `MetadataMatchesRegex` have been added. `RecordContentFields` allows you to convert large metadata fields into document content pages (when the IDOL document has no associated file). `MetadataMatchesRegex` can be used to discard metadata fields before documents are ingested.

### Resolved Issues

- An issue with paging meant that the connector did not retrieve all of the records that were present in ServiceNow.
- The connector could return an error, "Failed to get record", when a user attempted to a view a record.
- The PurgeDatastore action, or Purge Datastore button in the NiFi advanced configuration interface, silently failed and did not remove any data from the connector's datastore. This issue affected both internal datastores and external ODBC datastores.

### Notes

- Due to an issue with the storage of OAuth tokens in previous versions of the connector, you might need to obtain OAuth tokens again. After upgrading to this version of ServiceNow Connector, re-run the OAuth guided setup wizard (in NiFi) or the OAuth configuration tool (for the standalone connector).

## Supported Platforms

ServiceNow Connector 23.2.0 is supported on the following platforms.

Windows (x86-64)

- Windows Server 2022
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012

Linux (x86-64)

The minimum supported versions of particular distributions are:

- Red Hat Enterprise Linux (RHEL) 7
- CentOS 7
- SuSE Linux Enterprise Server (SLES) 12
- Ubuntu 14.04
- Debian 8

## Documentation

The following documentation is available for ServiceNow Connector version 23.2.0.

- ServiceNow Connector Help

Copyright 2023 Open Text
Version 23.2.2 | Last updated May 2023

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Product: IDOL 23.2.2

Topic Title: ServiceNow Connector