KeyView 23.4

# Software Dependencies

To run KeyView on Windows requires the Microsoft Visual C++ 2019 redistributables to be installed. The redistributables are provided in the `vcredist` folder of the KeyView SDK but you can download the latest installers from Microsoft to get the latest security, reliability, and performance improvements.

Some KeyView components require specific third-party software:

- Outlook 2002 or later is required to process Microsoft Outlook Personal Folders (PST) files using the MAPI-based reader (`pstsr`). The native PST readers (`pstxsr` and `pstnsr`) do not require Outlook.

  NOTE: You must install an edition of Microsoft Outlook (32-bit or 64-bit) that matches the KeyView software. For example, if you use 32-bit KeyView, install 32-bit Outlook. If you use 64-bit KeyView, install 64-bit Outlook.

  If the editions do not match, KeyView returns `Error 32: KVError_PSTAccessFailed` and an error message from Microsoft Office Outlook is displayed: `Either there is a no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client`.

- Lotus Notes or Lotus Domino is required for Lotus Notes database (NSF) file processing. The minimum requirement is 6.5.1, but version 8.5 is recommended.

- The Microsoft .NET Framework version 4.0 or later is required if you are using the .NET API.

Copyright 2016-2023 Open Text
Version 23.4 | Last updated September 2023

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Product: IDOL KeyView 23.4

Topic Title: Software Dependencies